FAQ

Frequently Asked Questions

Q: How do Heirloom online courses work?

A: The online classes are available through Moodlerooms, one of the premier online class and testing software companies, used by the most prestigious colleges in the world. Once you pay for your class, Heirloom will send you the information you need to log into that class as well as the book or books you need to order to take the class. The module will guide you through readings and progress tests, and many modules have essays, projects, and a final exam.

Q: Can I just take one course?

A: Yes. However, there is a $45 annual fee that each student pays no matter how many classes they take.

Q: What does the $45 annual fee cover?

A: The annual fee provides each student with a monthly emailed magazine filled with herbal pearls of wisdom, student and alumni updates, student group news, upcoming conferences and gatherings, as well as information on the latest clinical information on herbs and nutraceuticals from around the world.

Q: What certifications do you offer?

A: We offer four certifications at this time: Traditional Naturopath, Family Herbalist 1, Consulting Herbalist 2, and Master Herbalist 3.

Q: What does certification mean?

A: Once a student completes the Traditional Naturopath program they are encouraged to take the national certification exam from the American Naturopathic Medical Certification Board, ANMCB, or from a similar organization in your country if you live outside the United States. An Herbalist 1 certificate means that you know enough about herbs to use them confidently within your family. An Herbalist 2 certificate provides you with proof of your knowledge and experience to teach clients about herbal remedies, and an Herbalist 3 certificate holder should be able to recognize, know the common and Latin names of, and know multiple uses for over 300 herbs.

Visit the ANMCB website for more information regarding the differences between being certified versus licensed.

Q: What can I do with certification?

A: Since each U.S. State has different laws regarding natural health practices you will have to research what is available and allowed in your state. You can find a current list of Naturopathic state laws on the ANMA website.

Q: How do I get started on a program?

A: Call or email Heirloom Academy and confer with your student advisor. They will confirm your prior level of schooling and experience and guide you through the steps of starting on either the Family Herbalist 1 program or the Traditional Naturopath program. Once your credentials are accepted and your first class and annual fee are paid, you will be sent the first module and you’re on your way.

Q: Do you offer live support?

A: Our office hours are 9:00 am - 5:30 pm EST. You are welcome and encouraged to contact us by phone or email and we will do our best to answer all of your questions within a timely fashion. Please give us up to 48 business hours to respond to your emailed questions; however, it rarely takes that much time.

Q: How can I write a review of the course?

A: Moodlerooms has an easy area that encourages course review. We learn from you also, and we continually update our classes to best meet our students’ needs.

​Is Heirloom Academy accredited?

​A school that is accredited by an organization meets the strict criteria of the organization. Heirloom Academy of Healing Arts is a candidate for accreditation from the ANMAB, or American Naturopathic Medical Accreditation Board. “Candidate Status is the classification that indicates that the school or program has met the Commission’s Criteria for Candidacy and is progressing toward full accreditation.” We hope to be fully accredited soon, and we are certainly proud to be added to a list of very well known and highly regarded schools.

Q: What if I’ve already taken the same class from another institution?

A: You are encouraged to have that institution send us your transcript and the course description, and if it is deemed comparable you will be given a “pass” and not have to take it again through Heirloom Academy.

Q: Is there a time limit on completing the course?

A: Yes, one year from the date it was paid.

Q: What if I need help understanding the coursework?

A: Please don’t hesitate to call or email your student advisor with any questions. More complicated questions might even score a return call from Darryl Patton or Maggie Conklin, depending on the module.

Q: Is Heirloom Academy a state-recognized school?

A: Yes. We are licensed by the Michigan Department of Licensing and Regulatory Affairs as a proprietary school, License #8604001255.

Q: Who are the advisors?

A: Darryl Patton and Maggie Conklin are the primary advisors, and there are a number of other professional student advisors. Many of them have degrees from other colleges and universities, and are either currently taking classes from HAHA or are graduates of the program.

Q: What devices can I use for the courses?

A: Moodlerooms allows classes to be taken on many device platforms, including computers, laptops, tablets, and even some smart phones.

Q: How can I recover my password?

A: Please contact us directly to recover your password for the HAHA website, or contact Moodle to recover your password into your current class.

Q: How do I change my personal information?

A: By contacting your student advisor.

Q: How do I pay for my course?

A: Payment for the course is through Moodlerooms. Payment for the annual fee and any Heirloom Academy logo swag can be done on the website, which is available through PayPal.

Q: Do you charge sales tax?

A: No.

Q: Is it safe to use my credit card online?

A: Your credit card is accepted through PayPal and your financial information is not kept at any point by HAHA.

Q: Do you accept debit card payments?

A: Yes.

Q: Can you bill me?

A: Yes, we take mailed checks or bank transfers, although this may delay the arrival of your class by a few days until we are certain the check has cleared.

Q: What is your refund policy?

A: If you ask for a refund of any class we will gladly refund your money within 10 days of purchase. However there is a one-time policy, and as such repeat refunds are more difficult. If you should need a second class refunded, please talk to your student advisor who will understand different situations and advocate for you.

Q: Is financial aid available?

A: There are two scholarships available each year to prospective students who are deemed most in need.

Q: How do Prerequisites work?

A: Many modules listed in our course list is followed by “P:” along with a class number or more information. “P:” stands for “Prerequisite class,” and this allows for the more complex classes to follow more introductory classes, preventing the possible confusion that might be caused by taking a class before you are ready.

For example, H2-440 Flower Essences shows a prerequisite of “P: Pass all H1- classes; H2-340.” This means that you would need to take all of the classes in the H1 level and also H2-340 Phytotherapy before you can take the H2-440 class.

Q: Do I have to take my classes in order?

A: You don’t have to take all of the classes in order, but you will find that there are clear notes about taking lower level classes before higher level classes. For instance, you should take 100 and 200 level classes, like H1-140 and H1-230 before taking any 300 or 400 level classes like H2-340 and H2-420.

Q: What is Moodlerooms?

A: Moodlerooms is an online testing platform that is owned by Blackboard, the preeminent online testing company. When you take a test at Heirloom Academy you will be logging into your Moodlerooms account, downloading the class instructions, and taking your tests when you’re ready.

Q: How long to get results from tests/exams?

A: Many of the exams are multiple choice, which should be automatically tallied by Moodlerooms. All of the essay questions and class projects are graded by professors and other H.A. employees, and we do everything possible to return your grades within 2 business days. Of course, replies to the practicums/thesis can take a week or more.

Q: Why are you so adamant about English Composition and how do I know if I need to take it?

A: Whether you’re drafting a simple email to potential customers and clients or writing a detailed article for publication, your content should be grammatically correct, because we want you to sound as intelligent as you are. If you have taken a college-level English class then you can pass on this class, or if you think you are proficient in English, you can ask your student advisor to pass on the class initially; however, if we notice that your written test answers, class projects, or other items sent to Heirloom Academy are not up to our standards, you will be asked to take the class. Keep in mind that the earlier you take EC-101, the better your test scores might be.

Q: How long does a class take?

A: This is truly up to you and your schedule, but the average time it takes for a student to complete a module is 6 weeks. Students who are eager to get through the class can do so as quickly as they can read the module materials, take the tests, and do the projects, if there are any. You can take up to one year to complete each class, at which time H.A. can assume that your class is stagnant and we can remove it from the Moodlerooms platform to make room for active students. If you find yourself lagging, please don’t hesitate to contact your student advisor and have them help you with ideas for continuing the class long before this happens.

Q: How do I get course material?

A: Once you have completed the enrollment process, you will be ready to pay for your first class and then receive the information that allows you to sign into the class and download the module. Each module has one or more books that you will have to purchase before starting the class. Many students get the next module about a week before they finish their current module so that they can order the books and have them ready right away.

Q: What if I don’t have access to the internet? Can I get printed course books?

A: We understand that not everyone is online, and we can happily accommodate printing the class module and mailing it to you. You will have to mail the tests to H.A. for grading, while keeping a copy of each test and project for yourself, and we will mail the graded papers back to you.

Q: Where do I purchase the books needed for each class?

A: You are welcome to order new or used books from your favorite book store or online. Although we don’t promote any book sellers specifically, many of our students purchase their books from Amazon.com, AbeBooks.com, barnesandnoble.com, and any number of other similar companies.

Important note: Each class/module clearly states that you need to purchase the books that match the ISBN Numbers. Since many of the books used in our modules have multiple editions, and each edition has a new ISBN Number, if you don’t purchase the right ISBN Number it may be confusing and more difficult to work through the class projects. Immediately upon receiving a book double check the ISBN Number, as book sellers have been known to make mistakes.

Q: How do I take a class if I’m already enrolled?

A: Once you are enrolled taking a class is as simple as signing into your Moodlerooms account and paying for your next class. Get the module download and purchase the book or books needed for the class. Again, make sure that you purchase and receive the correct ISBN # for each book.